Frequently Asked Questions

You can use ChartAI's basic service completely free. No payment, no credit card required. Start with a 14-day free trial.

Yes! Paid plans offer unlimited recordings, enhanced templates, faster processing, and more features at a minimum.

Pro plans start at $199/month for 1-3 users. Annual billing gives you 2 months free. Visit our pricing page for full details.

None! We don't do contracts. Once you start using ChartAI, you'll wonder how you ever worked without it. Simply cancel anytime.

Simply cancel your subscription; it won't renew the following billing period. For yearly subscriptions, you'll have access until the end of your pre-paid period.

A sophisticated AI records patient interactions, filters out ambient noise, transcribes entire conversations, and distills that into meaningful chart notes.

After extensive testing, our accuracy rate exceeds 96.2%. You're also always in control and can edit or delete anything, anytime!

Yes, that is its core function. ChartAI is trained specifically on dental-specific terminology and clinical language.

Yes! We even record patient consent for the recording itself.

No. Just log in, click "New Chart", select a template, and you're done. No configuration needed.

Chart notes are always delivered in English, but patient interactions can be recorded in any language. Best support: Spanish, French, German, Portuguese, Italian, Dutch, Polish, Turkish. Good support: Japanese, Korean, Mandarin, Hindi, Arabic, Hebrew.

Sign up at app.chartai.ai — no download needed for desktop (requires microphone). iPhone users can download from the Apple App Store. Android users access the mobile web app via browser.

Simply enter your patient name, tap "Start Recording Now," and press "Stop" when you're done. It's that easy!

No! We automatically adjust to your unique voice and any accent you might have.

Make sure your microphone is placed within eyesight of where you're speaking. The closer the better. Place your phone in your shirt pocket with the microphone facing up, and speak clearly.

Yes, if your desktop has a microphone. The desktop dashboard lets you edit chart notes, process with different templates, and manage your charts.

Any device with Internet access and a browser is compatible. We recommend using Chrome. Access via app.chartai.ai.

No. Just use the phone you already have — or your desktop if it has a mic.

Yes. Phone microphones with noise-cancelling technology typically suffice. External microphones are recommended for open-plan offices.

We use advanced cryptography to encrypt all patient data, ensuring it remains secure during storage and transmission.

Yes! We are fully compliant with Canadian Privacy laws including PIPEDA and PHIPA.

With the Ultimate plan, we integrate with most Dental PMS. In other packages, you can export data with one-click from the desktop dashboard, or a simple cut and paste from your smartphone.

Yes. Create separate accounts per practitioner or share one account with all team members.

Contact us via email at hello@chartai.ai or phone at 1.833.4.GENTEC, Monday through Friday, 8am-8pm Pacific Time.

We are constantly improving ChartAI and adding new features.